BCD Travel today announced the appointment of David Coppens to the newly created role of executive vice president, Global Operations, reporting to Global Chief Operating Officer Mike Janssen. In his new role, Coppens will oversee worldwide efforts tied to strategic operations functions and carry out the company’s vision for operations globally and across borders.
Coppens previously served as senior vice president of Performance Solutions for EMEA. In that role he aligned and streamlined internal operational processes and increased efficiencies for client operational programs. He also ensured alignment between global, regional and local requirements, and headed up EMEA’s T24 emergency services.
Prior to that role, Coppens helped lead the company’s Global Business Solutions team, tasked with linking sales and business owners in the development of business strategies, leading the program design effort for large global bids and providing guidance on client retention strategies and processes.
Earlier in his career with BCD Travel he directed multinational service solutions and served as sales engineer. He joined BCD Travel from American Airlines in 2002 to implement and manage Europe’s first multinational service center for business travel.
“This is exciting news for our company,” said Janssen. “Operations are the core of what we do every day for clients, and David’s expertise and leadership will help us excel in that area. His knowledge of company products and client services brings extraordinary value to our global operations and will be vital as we continue to manage the accelerating changes in our industry.”
