BCD Travel automates refunding of unused air tickets. Even nonrefundable air tickets are eligible for refund with BCD ticket tracker.
Too often, travelers and travel managers lose track of what happens with their unused air tickets. That is a waste because more than 50% of unused air tickets are still eligible for a (partial) refund, that’s even applicable to lowest fare tickets with more restrictive conditions. However, travelers and travel managers often don’t know they can claim these refunds, making them disappear into the airlines’ cash flow. That is why BCD Travel has an unused ticket tracker service, which automates the refunds, in its offering.
When a ticket remains unused, because of a scheduled change by the airline or a change in a passenger’s travel plans, even nonrefundable tickets can still be eligible for a partial refund. However, many companies are not aware of the possibilities of claiming these refunds.
“When air tickets are not used, travelers and companies too often don’t request the refund to which they are entitled. Our ticket tracker service works like a safety net, also for companies with a low fare policy. We can book low fares and still guarantee a (partial) refund in case of cancellation or rebooking”, explains Stewart Harvey, President EMEA at BCD Travel. “Airlines can earn a lot of extra money by keeping these amounts when they haven’t delivered the transport service, so they don’t offer that refund proactively. That’s where BCD Travel comes in: we ensure that our clients receive all refunds to which they are entitled and offer them a clear overview of the value these represent.”
The BCD ticket tracker service works as follows: BCD Travel identifies all possible refunds of unused or partially used tickets. Travelers do not need to pay attention to cancellation or refund conditions, because BCD automatically takes care of the refunds. This way companies save money and hassle. BCD also added a clear report showing the financial benefits of the ticket tracker service to its business intelligence- and security system, DecisionSource. This offers travel managers yet another tool to measure and improve the performance of their travel policy.