Travel managers face a huge problem when it comes to enforcing travel program policies. Business travelers increasingly ignore fixed rules because they don’t see the benefit of following them. The solution may lie in emerging technologies that make policies invisible, according to a new policy report from BCD Travel.
A part of BCD’s series on emerging technology, the policy paper explores how companies can leverage technology to:
- Influence compliance
- Promote quality service, consistency and even traveler wellness
- Automate behavior management to reduce program costs
- Not only build and integrate rules invisibly into a booking tool but also learn from traveler behavior and automatically offer them the most relevant offers using artificial intelligence and machine learning
- Engage travelers with gaming tactics such as star ratings and peer endorsements
“We are in the midst of a massive technology shift that promises to transform corporate travel forever,” said Miriam Moscovici, BCD’s director of emerging technologies and leader of the team that produces Inform and the Industry Forecast. Moscovici predictsthat innovations in blockchain, the Internet of Things, virtual reality, machine learning, bots and artificial intelligence are going to inevitably and permanently change the travel industry.
The policy report is the second in a six-part series on emerging technology and corporate travel management. A sourcing report was published in late summer. The rest of the emerging technology series will explore:
- Duty of care
- Payment & expense
- Performance management
Produced by BCD Travel Research & Intelligence, the Inform series offers insider perspective on trends in corporate travel. To learn more, contact your account manager or the Inform team. If you’re ready to start using technology to solve your policy challenges, check out BCD’s SolutionSource® platform.