Put performance first—and other tips for evaluating a TMC

Continuous improvement indicates a travel management company’s ability to innovate in an ever-changing marketplace.

If you want to measure the performance of a travel management company, start by looking at whether it’s doing better than last year, last quarter and last month. That was the advice BCD Travel’s Jorge Cruz offered to travel buyers attending the Global Business Travel Association’s annual convention, which wrapped up in Chicago on Aug. 7.

Read Jorge Cruz’s tips for evaluating TMCs.

Jorge Cruz, executive vice president of Global Sales & Marketing, BCD Travel

“A 90-minute best-and-final presentation is a valuable overview, without a doubt. But it only scratches the surface of whether a TMC is able to help a corporate travel program engage travelers in a way that bolsters their happiness and drives key performance indicators like savings, duty of care compliance and traveler productivity,” Cruz wrote in a LinkedIn post.

BCD’s executive vice president of Global Sales & Marketing offered six tips for digging deeper into a TMC’s capabilities to ensure it’s financially strong, technically innovative and partnership-oriented enough to help you drive results for your corporate travel program.

Discover how more than 300 companies have boosted travel program innovation with BCD Travel’s SolutionSource®.

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