A recent New York Times article quotes BCD Travel tech expert Miriam Moscovici on the transformational potential of virtual travel assistant services.
Moscovici, BCD’s director of emerging technologies, predicts that within a year “lower-priority tasks will be handled by self-service artificial intelligence, which will free up human travel agents to do more of the intense work required.”
The Times article links what’s happening with artificial intelligence, or AI, “a branch of computer science that simulates intelligent human behaviour,” and the traveller experience. AI-powered virtual travel assistants can, for example, respond to spoken or typed questions—and then summon an agent to help as queries get more complex.
“Although many [virtual travel assistant] services are now in their infancy,” the article says, “they are expected to change the way travel is planned in the not-too-distant future.”