Meet our experts

Our corporate travel industry experts are available for media interviews, appearances and events.

Erol Arkan

Vice President, Global Solutions Engineering, BCD Travel

Jessica Azoulay

Jessica Azoulay

Vice President, Global Client Team, Centricity & Life Sciences Center of Excellence Senior Lead, BCD Travel

Kathy Bedell

Senior Vice President at BCD Travel

 

Olivier Benoit

Principal and Vice President, Global Air and Intelligence & Analytics Practices, Advito

Kessie Bratko

Senior Vice President, Global Client Team, Centricity & Life Sciences Center of Excellence Senior Executive

April Bridgeman

Senior Vice President, Hotel Solutions, BCD Travel Managing Director, Advito

Christian Dahl, Senior Vice President People & Culture

Christian Dahl

Senior Vice President
People & Culture

Mike Eggleton

Director, Research and Intelligence

Klaus Goddard

Vice President, Global Distribution, BCD Travel

Yannis Karmis

Senior Vice President
Product Planning & Development

Mario Kriebel

Vice President, Commercial Payment Solutions – Global at BCD Travel

Jorge Mesa

Director, Global Crisis Management at BCD Travel

Miriam Moscovici

Senior Director, Research and Corporate Innovation, BCD Travel

Lesley O'Bryan

Senior Vice President at Advito

Image Will Pinnell

Will Pinnell

Senior President, Digital & Product Strategy

Rolando Robles

Vice President, Sales & Marketing, Latin America

Ajay Singh

Vice President, Digital Payment and Expense

Natalia Tretyakevich

Senior Manager, Research and Intelligence


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Erol Arkan

Vice President, Global Solutions Engineering, BCD Travel

Erol is a technology expert dedicated to putting the right combination of useful, intuitive and enjoyable products into the hands of travelers and corporate travel managers. With over two decades of experience designing, developing and implementing award-winning technology solutions, his true aptitude lies in identifying underlying business needs and understanding the practical implications of travel trends and innovations to ensure their organizations’ commercial success at scale—globally.

His first-hand experience in product development, product management and technology consulting—as well as his experience as a corporate road warrior himself—provides him with an intimate, relatable understanding of the customer experience amongst an ever-changing environment of digital services and distribution landscape. Prior to joining BCD, Erol led a team of product managers and solution engineers who executed Sabre’s strategic vision and roadmap through technology integration for clients and prospects. An authentic globalist, he’s lived in the U.S., Germany and United Kingdom and has worked in 31 countries. He currently resides in London.

Speaker topics:

  • The evolution of user experience (UX)
  • Solving complex challenges requiring solutions at scale
  • Analysis of where the market is struggling and why
  • Identifying the practical implications of new technology
  • Designing solutions for actual problems
  • Technology as a solution
  • Technology problem-solving for commercial realities
  • Models for integration that reduce customization costs


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Vice President, Global Client Team, Centricity & Life Sciences Center of Excellence Senior Lead, BCD Travel

Jessica Azoulay is a public health, business travel, and meetings expert with more than 17 years of experience in the pharmaceutical and healthcare sectors. She leads BCD Travel’s Life Sciences Center of Excellence (LSCOE) in its pursuit to provide more than 100 customers with comprehensive Health Care Professional and patient-centric solutions that drive strategy and value while adhering to complex compliance and regulatory requirements.

Jessica has designed new patient travel and logistics models that enhance transparency while realizing the benefits of corporate programs, a paradigm shift in clinical trial management. She is certified in Good Clinical Practice (GCP) and participates in pan-life sciences conferences to further refine her expertise and identify future solutions.

In addition to overseeing BCD Travel’s LSCOE, Jessica leads the Traveler, Attendee and Stakeholder Engagement competency area for Progressive Program Management (PPM) customers and sits on both the Sustainability and Communications committees. She previously led Integrated Travel & Meetings leading to significant program expansion and value creation. She also served as Director of Operations at BCD M&E, overseeing a team of 100+, servicing BCD’s largest pharmaceutical account. Under Jessica, the team delivered seamless logistics, compliant HCP contracting, due diligence and payments, improved attendee experience, process improvement, and program expansions. Prior to joining BCD in 2010, she worked at Health Science Communications, a medical communications agency.

She received a Master of Public Health from NYU in 2015, after completing a program intensive at the World Health Organization (WHO) and an internship with Pfizer’s Global External Medical Affairs team. Along with her dissertation, ‘The Role of Patient Consent in Pediatric Clinical Trials,’ she authored “KIDS: Improving Clinical Pediatric Patient Engagement Through Mobile Technology,” an abstract accepted at the 2014 NHLBI mHEALTH Summit. She graduated from University of Missouri School of Journalism in 2001.

Outside of work, Jessica supports community building and charitable activities, having recently led a fundraising effort that granted $100,000 back to local organizations around her home in New Canaan, CT.

Speaker topics:

  • Corporate storytelling
  • Global Procure to Pay (P2P) solutions
  • Integrated Travel and Meetings
  • Life Sciences Travel, Meetings & Compliance
  • Maturity model evaluations
  • Patient Travel & Logistics
  • Program design and strategy
  • Stipend, expense and reloadable debit card management
  • Strategic Meetings Management
  • Traveler & attendee engagement strategies


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Kathy Bedell

Senior Vice President at BCD Travel

A former agency owner who led the growth of her Ohio-based business from an annual turnover of $3 million to $300 million, Kathy uses her clear understanding of business objectives and corporate cultures to find solutions to every imaginable challenge in building and maintaining effective air, hotel, ground transportation and meetings programs.

She was one of the earliest adopters of modern meetings technologies and the on-site travel service concept.

Kathy enjoys presenting at major trade association events and has appeared in numerous travel segments on The Weather Channel. She resides in Atlanta.

 

Speaker topics:

  • Leisure travel
  • Supplier negotiations
  • Travel management
  • Travel risk management
  • Women in management


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Olivier Benoit

Principal and Vice President, Global Air and Intelligence & Analytics Practices, Advito
Olivier Benoit 600x600

As Principal and Vice President for Advito, Olivier Benoit sets and executes the direction for the global Air practice and the Intelligence & Analytics practice. Managing a team of business travel, business intelligence and sustainability experts, he develops strategy and implements Advito’s dynamic performance management framework across a diverse range of global clients. Beyond sourcing, this progressive methodology is supported by cutting-edge, cloud-based technology combined with supplier engagement, traveler behavior and demand management to deliver superior savings while increasing traveler satisfaction and reducing clients’ environmental footprint.

Previously, Olivier served as the global corporate sales director for Air France KLM where he was responsible for business development in Europe and North America, as well as emerging market developments in Asia and South America. He also spearheaded the creation of an integrated global contracting process with JV partners for fortune 500 clients. Prior to that role, Olivier was the Commercial Director – Singapore, Indonesia, Australia, and New Zealand for Air France KLM.

Olivier earned a Master of Science in Finance at Université Paris Dauphine and a Master of Business Administration, from Institut d’Administration des Entreprises in Aix-en-Provence, France. He recently earned an Executive Leadership certificate from Cornell University. He is fluent in French and English, and proficient in German. He has previously lived in Singapore, Warsaw, Lyon, Paris and Stockholm. Olivier is now based in Montpellier, France.

Speaker topics:

  • Air contracting
  • Airline industry trends
  • Air Revenue Management Pricing
  • Demand & Behavior Management
  • Dynamic Program Management™
  • New Distribution Capabilities
  • Sourcing
  • Sustainability


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Senior Vice President, Global Client Team, Centricity & Life Sciences Center of Excellence Senior Executive

Kessie Bratko leads teams that design highly effective managed travel and meetings programs for clients around the globe. In addition to her leadership role within the Global Client Team, Kessie is the Senior Executive Leader responsible for BCD Travel’s Life Sciences Center of Excellence (LSCOE).

Kessie has 20 years’ experience in corporate travel management, meetings & events, and consulting. She’s worked in Life Sciences for 15 years, supporting transformation, change-management, and program-management initiatives. Her work with Life Sciences executives spans a wide range of enterprise functions, including commercial, medical, pharmaceutical, clinical and foundation. She has deep industry expertise across the world’s top pharmaceutical organizations. Kessie led the design of new patient solution models that are fundamentally changing clinical trial management by enhancing transparency and improving patient centricity.

She is an expert in progressive program management (PPM). She helps complex and mature global travel and meetings programs identify improvement opportunities. Kessie understands the critical importance in identifying and acting upon key performance indicators anchored in reliable data. She directs her teams in building financial dashboards and program analytics to enhance the overall value delivered by BCD. She is a leader in innovation with an exceptionally deep understanding of business travel technology, governance and operational workflow.

Outside of her professional activities, Kessie brings her high energy and passion to initiatives aimed at sustainability and enhancing the lives of children. A leader in sustainability and social responsibility initiatives, she is an active participant in plastic reduction, carbon emission offsets, DoChange, Nelson Mandela Day, Feed My Starving Children and ECPAT. She lives in Chicago, Ill., with her daughter and husband.

Speaker topics:

  • Data management, analytics and visualization
  • Designing and building governance models
  • Digital strategy and execution
  • Integrated Travel and Meetings
  • Maturity model evaluations
  • Patient solutions
  • Payment strategy and execution
  • Progressive Program Management (PPM)
  • Service optimization strategy
  • Spend management and distribution optimization
  • Sustainability
  • Traveler, Attendee and Stakeholder Engagement
  • Traveler and Attendee Wellness


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April Bridgeman

Senior Vice President, Hotel Solutions, BCD Travel Managing Director, Advito

April Bridgeman is a longtime road warrior with unmatched passion for the business traveler experience. She has a clear vision for travel-related solutions that blend into today’s mobile and socially connected lifestyles. April loves to collaborate with clients to incorporate unique behavior management strategies and newly available intelligence & analytics to drive corporate travel programs across new horizons.

As managing director of Advito, April heads BCD Travel’s global consultancy unit, inventing new best practices in corporate travel management. She is known for taking concepts and turning them into reality. Under her guidance, Advito continues to develop new practice areas and deep analytics that vastly increase the value of travel programs.
As senior vice president of BCD Travel, April is often tapped to meet with clients for her unique skill set, experience and capacity to innovate managed travel programs. In her previous role as senior vice president of strategic marketing, she led BCD Travel’s product planning, product marketing and emerging technologies teams. April is a highly sought-after speaker and resource across the travel industry.

Before joining the BCD Travel team, April was a management consultant with Deloitte for over eight years, providing strategy and operations consulting.
April earned a Bachelor of Arts in economics and German, a Master of Health Services Administration and a Master of Applied Economics from the University of Michigan. She is based in Chicago, Illinois.

Speaker topics:

  • Demand management
  • Emerging technologies
  • Hotel strategy
  • Intelligence & analytics
  • Marketing
  • Mobile technology
  • Supplier negotiations
  • Travel consulting
  • Virtual collaboration


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Christian Dahl

Senior Vice President People & Culture

Our commitment to advancing our strong employee experience helps us develop an adaptable and sustainable workforce. 

Christian defines and leads our company-wide employee experience initiatives and heads our human resources groups worldwide. In that role, he defines the company’s people strategy, employer branding, learning and development, talent development programs and talent acquisition.

Under his leadership BCD Travel became the first travel management company to reach for and achieve accreditation from Investors in People®, a globally recognized workplace ratings firm. BCD has regularly been included among the companies named to Forbes’ list of America’s Best Employers and FlexJobs’  list of Top Companies with Remote Jobs. The company was selected for a 2017 Stevie® Award for its multi-year Confident Self approach to talent management. That approach links recruitment, professional development and employee satisfaction to increase service quality and client satisfaction.

By strategically enhancing the opportunities for BCD employees, Christian has overseen a rise in employee engagement by more than 5.3% since 2014 and a doubling in the hours per employee spent on training—including the strengthening of BCD’s middle management for better leadership capabilities at all levels.

Christian began his career in the travel industry in 1993 at BCD Travel legacy company DanTransport, covering many roles in operations, marketing, learning & development and finally overall HR. He lives in Copenhagen, Denmark.


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Mike Eggleton

Director, Research and Intelligence
Mike Eggleton Photo 2019 09

Mike has been a member of the Research & Intelligence Team since 2013. He joined BCD Travel after a career at British Airways, bringing a wealth of experience in business strategy, network planning, competitor analysis, economics, market analysis and forecasting.

At BCD, he is responsible for producing the Industry Forecast and providing insights and thought leadership on a range of trends and issues relating to the business travel industry. Mike has a Bachelor of Arts degree in Geography from the University of Southampton. He is based in Rickmansworth, U.K.

Speaker topics:

  • Airlines
  • Competitive analysis
  • Economics
  • Forecasting
  • Industry Forecast
  • Market analysis
  • Market Insights
  • Network planning


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Klaus Goddard

Vice President, Global Distribution, BCD Travel
KlausGoddard

Klaus leads BCD Travel’s Global Distribution team and has commercial responsibility for BCD’s relationships with key distribution technology partners, including global distribution systems (GDSs), online booking tools (OBTs) and airlines. He helps translate the many complex technical and commercial aspects of today’s distribution landscape into practical, comprehensible advice for clients. 

Klaus has 30 years of travel industry experience in product management, project management and technology consulting. He has held commercial roles in sales and distribution partner management.

Klaus joined BCD in 2007. Prior to BCD, he worked for Amadeus and Sabre. Klaus has lived in Germany and Canada and presently resides in the United Kingdom.

Speaker topics

  • Airline content strategies
  • Content aggregation
  • Distribution disruptions
  • Fragmented distribution
  • Global Distribution Systems (GDS)
  • GDS content strategies
  • IATA NDC
  • Low-cost carrier (LCC) content
  • NDC readiness
  • NDC certifications
  • NDC technologies
  • NDC-OBT integrations
  • Online Booking Tools (OBTs)
  • Recovering distribution costs
  • Untangling NDC complexity


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Yannis Karmis

Senior Vice President Product Planning & Development

The future of business travel will be shaped by digital technologies which improve traveler experiences while providing more intelligent services for corporations.

Yannis works on the forefront of travel and technology at BCD Travel. He leads a global team that sets the vision and manages the development for all aspects of BCD’s products, platforms and solutions, including TripSource, DecisionSource and SolutionSource.

Yannis has over 20 years of experience building global travel technology businesses across the eCommerce and corporate travel industries. Prior to his role at BCD Travel, he held senior-level positions at Sabre, GetThere and Travelocity. He is based in Southlake, Texas.

Speaker Topics

  • Innovation and Digital Transformation in Corporate Travel
  • Building Platforms, Open Systems and Developing Agile Teams
  • Technology Trends in Travel, including NDC, Payments, Big Data, AI and Personalization
  • Digital and CX Trends to Engage Travelers


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Mario Kriebel

Vice President, Commercial Payment Solutions – Global at BCD Travel
Mario Kriebel_2019

Mario Kriebel serves as vice president of BCD Travel’s payment team. In this role, he holds global responsibility for all programs and activities around payment components. This includes serving as the company’s lead in contractual development and ongoing relationship management, planning, support and operations. 

He also supports BCD Travel´s consulting unit, Advito, providing expert guidance to customers seeking consultative services related to credit card programs. Based in Germany, in 2001 Mario joined the commercial card department of BCD Travel legacy company TQ3 Travel Solutions. 

He has developed and maintains strong working relationships with a number of card issuers and card associations.

Speaker topics:

  • Commercial cards
  • Corporate cards
  • Payment & expense
  • Virtual payment
  • Virtual payment automation
  • Digital Invoice Collection
  • EU Payment Regulation
  • Enhanced data for card schemes


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Jorge Mesa

Director, Global Crisis Management at BCD Travel
Jorge Mesa 450x450

Jorge ensures the safety of business travelers and helps companies fulfill their duty of care obligations by assisting clients in the development of travel risk management plans, monitoring traveler exposure to risk during trips and ensuring rapid intervention if an incident takes place. 

His team provides 24×7 support service, incident monitoring, crisis communication and coordination with third-party security providers. He also helps companies evaluate their travel risk management program’s maturity and provides benchmarking against industry standards.

Joining BCD Travel in 2007, Jorge is one of the founding members of BCD’s Global Crisis Management department, established in 2011. In 2012, he took responsibility for the department’s operations. Before joining BCD, he served as Groups Operations Executive for Axis & Globe Travel. He also has worked in sales at International Travel Consulting, ITC, and in distribution for Giorgio Armani. 

He began his career as an executive account manager at Carlson Wagonlit Travel in Barcelona. He holds degrees in Hospitality and Tourism from University of Girona and in Marketing from EADA Business School. And he is Co-Chair on the Global Business Travel Association’s Europe Risk Committee.


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Miriam Moscovici

Senior Director, Research and Corporate Innovation, BCD Travel
Miriam Moscovici

Miriam works on the forefront of product and service improvements that deliver value for companies of all sizes by driving effective corporate travel programs. In her role as Senior Director, Research and Corporate Innovation, Miriam leads research and introduces concepts aimed at engendering a culture of innovation throughout the organization. She draws deep foundational insight into the buyer’s perspective from her eight years spent as a corporate travel manager. 

Her industry experience and technology savvy, combined with a provocative communication style, keeps her in high demand as a speaker, panelist and judge, including at ACTE, GBTA, and the PhoCusWright Innovation Summit. Miriam uses a curriculum she developed to teach students at Metro State University in Denver, where she is enthusiastically grooming the next generation of talent. She was named a 2018 Corporate Travel Innovator by Skift, a global travel industry publication.

Speaker topics:

  • Hotel program technology
  • Travel industry start-ups
  • Travel manager experience
  • Travel technology


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Lesley O'Bryan

Senior Vice President at Advito
Lesley-O-Bryan_2018

Lesley embodies a unique combination of expertise in corporate travel management, strategic sourcing and end-user marketing. A heel-worn traveler, Lesley is both an aggressive seeker of business trip nirvana and advocate for corporate clients. She devises and implements innovative strategies to improve the traveler experience while driving travel program adoption through behavioral economics. 

She helps create savings from optimized preferred supplier utilization, so businesses get more value and return on their travel investment. A collaborative, inclusive and insightful leader, Lesley builds highly effective global teams, executes data-tested strategies, and fine-tunes processes to achieve optimum results.

Prior to joining Advito, Lesley worked as a travel procurement consultant for IBM, managing corporate travel for numerous Fortune 500 companies. She served as IBM’s global procurement manager for meetings and events, with oversight for marketing, meetings and travel. Her top performance in strategic sourcing and marketing has earned her high recognition in the travel industry. She received a Bachelor of Science in business management and finance at the University of Louisville and a Master of Business Administration from Auburn University.

Speaker topics:

  • Traveler engagement and behavioral economics
  • Traveler experience optimization
  • Internal branding strategy and implementation
  • Sustainable corporate travel: measure, reduce, offset
  • Corporate travel program integration
  • Process, savings and performance optimization
  • Global leadership and strategies


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Will Pinnell

Vice President, Digital & Product Strategy
Image Will Pinnell

Will works to improve business trips for travelers with friendly, intuitive and useful products and services. A business traveler himself, Will spends time contemplating details that can effect trip quality: traveler profiles, online booking tools, message channels, price assurance, disruption services and mobile applications—especially BCD Travel’s natively built TripSource. His work demands an endless immersion in consumer applications and gadgets—all in the effort to improve corporate travel.

An early founder of Handango, he spent 10 years driving business development, ecommerce and product development for the world’s leading independent publisher of smartphone applications. He previously served as the director of Mobile Strategy & Traveler Solutions for Sabre Holdings. A former education chairman for the Association of Corporate Travel Executives, he now serves on the leadership committee of GBTA Ladders.

Speaker topics:

  • Digital technology
  • Hotel booking
  • Mobile technology
  • Online booking tools
  • Travel applications
  • Travel distribution


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Rolando Robles

Vice President, Sales & Marketing, Latin America
Rolando Robles

Rolando uses his enormous wealth of experience and deep understanding of both business travel operations and complex client service needs to develop and implement travel programs that support customer goals and objectives. He is highly skilled at building large, unified and productive teams and in creating benchmarking and reporting protocols to achieve measurable results. 

In his current role, Rolando leads business development for BCD Travel in the Latin America region, helping his sales team articulate BCD Travel’s unique value propositions. Over the course of his career he has mastered resource management, program management, transitions and implementations, travel program consolidation, traveler engagement and policy compliance. He enjoys participating in forums that allow him to share industry tips and best practices. He is based in Mexico City.

Speaker topics

  • Advanced purchasing
  • Benchmarking and reporting
  • Business travel operations
  • Complex travel programs
  • Policy compliance
  • Travel program consolidation
  • Travel program implementations
  • Traveler engagement


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Ajay Singh

Vice President, Digital Payment and Expense

Ajay Singh leads digital payment strategy and products for BCD Travel globally. He oversees strategic initiatives and new platform investments in payments and cloud capabilities to transform the procure-to-pay spend management process for Travel & Expense.

Ajay joined BCD Travel in 2019. He has more than 25 years of experience in strategy, product development and innovation with Fortune 500 companies like American Express, Intel, HP and Travelport. At American Express, he led a number of digital transformation initiatives and launched innovative software solutions in Europe and Asia. He has an MBA from Harvard Business School and M.S. in Computer Engineering from University of Texas at Austin. Ajay lives in Silicon Valley.

Speaker topics

  • Digital payment and expense trends in Travel & Expense
  • Digitization, automation, and transformation of end-to-end processes
  • Innovation and digital transformation
  • Invoice management processes
  • Leveraging artificial intelligence (AI) and Machine Learning (ML) in financial processes for automation and data quality
  • Managing Procure-to-Pay spend: Why it matters?
  • Travel & Expense Spend Management


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Natalia Tretyakevich

Senior Manager, Research and Intelligence​
Natalia-Tretyakevich

Natalia is a member of the Research and Intelligence Team at BCD Travel. She works on a variety of innovative research projects around product planning, corporate strategy and industry thought leadership, exploring a wide range of current business travel trends and topics. She has extensive academic experience and holds a Ph.D. in Economics from the University of Lugano, Switzerland, where she is presently a visiting lecturer in corporate travel.

Natalia is a holder of a 3 under 33 ACTE Award for young innovators in the business travel industry. She is based in Madrid, Spain.

Speaker topics:

  • Business travel trends
  • Business travel stakeholders
  • Emerging technology
  • Traveler wellbeing

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