About us

Get to know our organization and the team behind the Life Sciences Center of Excellence.

Our formula for success

We recognize that the connective tissue underlying even the most sophisticated program relies on flawless delivery.

24/7/365 dedicated service for travel management
Industry’s most experienced agents and meetings specialists
Industry-leading business intelligence and analytics
Customer experience that goes above and beyond
Travel solutions that bring personalization, predictiveness and proactivity
Traveler engagement best practices for branding, marketing and merchandising
Knowing where, when and how to travel considering new restrictions with pandemic planning
Dedicated global program management team
Robust duty of care solutions
Optimal travel content

The team

Teri Miller

Executive Vice President,
Global Client Team
LSCOE Executive Sponsor
BCD Travel

I am proud of BCD’s deep relationships across our life sciences portfolio and am invigorated by the ways our institutional knowledge provides strategic value beyond traditional corporate travel management. We are honored to support these organizations’ unwavering efforts to improve lives and are motivated to know our solutions play a role in their vital work.

Ashley Williams, MBA

Vice President, Global Life Sciences Center of Excellence
BCD Meetings & Events

As a life sciences company alumna, I am keenly aware of how unique this environment is from many perspectives. I am honored to be part of an organization that not only understands the unique requirements of our clients but has also invested in delivering bespoke solutions to meet those needs. Within the LSCOE, our singular focus is on creating solutions uniquely adapted to support our clients with planning and executing their objectives, while they remain focused on their primary mission – improving the lives of patients. The LSCOE brings together the rigorous processes required to execute flawless and compliant programs with the talented and passionate individuals committed to ensuring every attendee has an exceptional journey from pre to post event.

Kendra Cassels

Director, Solutions Enablement,
Life Sciences Center of Excellence, BCD Travel

Kendra strengthens the power of the LSCOE through consolidation of BCD’s global expertise and partnership development with key industry players. She creates value for our life sciences customers by driving thought leadership initiatives and compiling vertical-specific benchmarking insights. Kendra has over ten years of experience in corporate travel management. Prior to her current role, she supported the Global Marketing & Communications team across a variety of functions, including PR, events and social media.

Shirley Stroud

Senior Compliance Manager
Life Sciences

BCD understands how crucial it is to understand and incorporate regulatory compliance in all our life sciences interactions. Because of this, we have made regulatory compliance part of our life sciences DNA through processes, procedures and training. Not only do we have a dedicated team of trained life science compliance professionals available, but we also have a global network of compliance champions that support their regional teams. We proactively research and understand our markets to equip our teams with the tools they need so that all our exchanges are transparent, ethical, and compliant. I am proud to be part of this team, and to support the advancement of all therapeutic areas throughout the globe.

Heather Morrow

Medical Communications Manager, Life Sciences Center of Excellence, BCD Travel

Heather serves as the Medical Communications Manager for the Life Sciences Center of Excellence, connecting healthcare and life sciences audiences with the tools and information that BCD offers to elevate patient experience. She earned her master of science degree in healthcare administration from the Oklahoma State Center for Health Sciences and her bachelor’s degree in journalism and public relations from Oklahoma State University. She has worked in health communications for more than 15 years, having extensive experience with the nephrology, oncology, and psychiatric treatment and patient communities. She has both professional and personal passion for patient education and advocacy, having served on the board of directors for the Oklahoma Eating Disorders Association, organized seminars for dialysis patients in three states, and coordinated summer camps for children and families in the cardiology and oncology communities.

Get to know us