Danfoss wanted all of its travelers to have the same high-quality business trip experiences, so the Danish manufacturer changed to serving employees worldwide with one global travel management company, BCD Travel, and SAP Concur’s online booking tool. The result: Savings, compliance, traveler satisfaction and travel team efficiency all improved.
The strategy continues to add value. “We’ve been able to shift from traveler education to traveler engagement and from a focus on compliance to focusing on traveler satisfaction, experience and well-being,” explained Iris Lohmann, head of Personnel Expense Management and Operational Procurement for Danfoss. “Travel is now the company’s benchmark for successful change management.”
Erika Sáenz, a member of the Danfoss travel team, points to 90% OBT adoption in North America and India as evidence that the single-tool strategy has worked. “We’ve been able to change the mindset of the traveler. This would not have been possible without BCD to support us. They know Danfoss. They know our travelers. They understand what we want.”