Quality Management in Business Travel 2.0.

In last year’s study, it was found that an overwhelming 80% of travel managers surveyed want standardized quality metrics in place. Metrics such as trip success, traveler friction, and traveler engagement can be nebulous, making it tricky to measure. In this year’s paper we identify the key components of each of these metrics. Correspondingly, we provide some guidance on how you can measure these metrics more effectively.

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VIDEO: Partnership makes the difference for BCD Travel clients

Having the right travel management company partner is crucial to corporate travel managers juggling program performance and traveler satisfaction. In this short video, travel leaders from Kearney, Finastra, Mondelēz International and RELX explain why they rely on BCD Travel to provide tailored services, great people, expert advice and true collaboration that enables smart spending on corporate travel and successful business trips for their employees.

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