Vice President, Global Business Development for Energy, Resources & Marine at BCD Travel
Ingersoll Rand rolled out BCD Travel’s TripSource® self-service platform to travelers in six Latin American countries—Argentina, Brazil, Chile, Costa Rica, Mexico and Peru. The aim was to bring outside spend in through in-program hotel bookings, improve the traveler experience and drive savings. But six months later, adoption of the TripSource app was still low.
A new case study details how Ingersoll Rand partnered with BCD to solve the problem with a traveler outreach strategy. Webinars in English and Spanish explained how TripSource increases travelers’ hotel choices; saves them time when booking hotels; and increases their safety because the company can find them in an emergency.
Travel team members used Skype sessions and surveys to follow up with travelers. Then, after they registered for the app, travelers received targeted messages before, during and after trips.
TripSource – explained in one minute
When it comes to determining business trip success, what travel managers say is important is different from what they ultimately measure. Those were the findings of a new research project from The Association of Corporate Travel Executives (ACTE) and BCD Travel. The paper, Quality Management in Business Travel, was released Oct. 12 ahead of ACTE’s 2018 Paris Global Summit & Corporate Lodging Forum.
BCD Travel’s 2019 Industry Forecast provides an abundance of data and tips useful to anyone with a role in sourcing corporate travel. The report offers a global overview and seven regional reports (Africa, Asia, Europe, Latin America, the Middle East, North America and Southwest Pacific) that detail supply, demand and pricing trends for air, hotel, meetings and ground transportation.
Amid a merger, Springer Nature transformed its travel program into a global operation. Consolidation led to savings of 13% and a 69% increase in hotel-to-trip-night bookings.
Springer Nature, a leading academic, professional and educational publisher of some of the world’s most influential journals, seized the opportunity presented by a large merger to transform its travel program. A newly released case study outlines the success.
Increasing online bookings was a high priority. BCD helped Springer Nature gain traveler buy-in by crafting a comprehensive yet clear global travel policy; educating travelers about the policy and online booking; and configuring the Concur online booking tool (OBT) to simplify bookings, reduce traveler frustration and increase compliance.
Relentless wildfires led to a 60% travel increase for U.S. Forest Service firefighters. BCD got them booked in under 30 minutes and on their way to save lives…
Through technical innovation and consolidation, UBS and BCD Travel launched a new service model that gives travelers the high-touch agent service they expect…
Senior Manager, Analytics and Research at BCD Travel