Group air fulfillment

for large-scale internal meeting China

Challenge

Pharma Client China organized large-scale event for 7800+ employees for their annual Plan of Action meeting in Macau & Sanya Q4 2018

Approach

  • Managed by Dedicated BCD Agents from China Group Air Desk with additional support from Transient team
  • Onsite Service: Agents offered instant support for new reservations, amendments and refunds onsite at the event
  • Dedicated Telephone Hotline during event
  • 16k transactions – combination group & individual air fares and rail tickets

Results

  • Tickets fulfilled in 7-week period
  • Savings achieved through: Group Fare negotiations & application Corporate discounts Extensive negotiations resulted in 59% discount on group fares
  • Client acknowledged success