COVID-19 humanitarian relief

Flexibility and partnership helps leading humanitarian organization manage complex project


The COVID-19 pandemic has exacerbated the emergencies that humanitarian agencies are tasked to combat. Its drastic impact on commercial travel and flight availability has created an emergency within an emergency, as agencies struggle to get their people where they need to go.


The client is tackling the problem by leasing planes from commercial airlines, that currently have reduced capacity, to provide passenger service for humanitarian agencies and other NGOs. BCD is running the entire booking process and manifest generation for the project.


In less than two weeks, BCD implemented the necessary staffing, training and procedural changes to bring the incredibly complex operation to life. The humanitarian organization is once again able to get their people where they need to go.