BCD Travel selects SAP Customer Data Cloud to provide clients a unified and robust set of profile and access management capabilities
UTRECHT, The Netherlands – February 13, 2019 – BCD Travel today announced plans to introduce their third-generation traveler identity management system built on the industry leading SAP Customer Data Cloud solution. The new solution will transform BCD’s existing TripSource® Profile Manager into a digital-first solution that combines three unique functions – 1: traveler identity management, 2: traveler consent management and 3: traveler profile management – in one unified platform.
Among its many advantages, the SAP-backed system will enable more personalized service and support; seamless and secure access to trip management tools; advanced multi-factor authentication (MFA) and authentication options; and a customer-based consent solution that provides travelers with better transparency and control over the use of their personal data beyond European Union General Data Protection Regulation (GDPR) minimums.
“In this age of highly personalized services, it’s critical to invest in open, cloud-based technologies. We’re excited to partner with SAP to bring our clients and travelers the latest in digital technology.” said Yannis Karmis, Senior Vice President, Product Planning and Development, BCD Travel. “Through this investment with SAP’s Customer Data Cloud technology, we can lead the industry by offering a truly unified global system with rich and actionable profile information that touches every service channel for both BCD and for our customers.”
The SAP Customer Data Cloud is part of the SAP C/4HANA suite which includes CRM and other Customer Experience solutions. SAP is leading the transformation to digital cloud services, offering solutions like SAP Concur Travel and Expense, SAP SuccessFactors for human capital management and SAP Fieldglass for external workforce management and services procurement. All are used extensively by BCD clients. “We look forward to partnering with SAP on ways to extend our SAP Customer Data Cloud investments more broadly across the SAP portfolio,” said Karmis.
“The addition of SAP Customer Data Cloud to BCD Travel moves BCD towards being a true Intelligent Enterprise. By using first-party customer data effectively, BCD will achieve desired outcomes faster – and with less risk,” said Ben Jackson, General Manager, SAP Customer Data Cloud. “Eliminating customer data silos will improve the performance of other SAP systems at BCD Travel by enabling a trusted single view of their customers.”
After evaluating several traveler identity management technologies, BCD found SAP’s Customer Data Cloud strategy to be directly in line with BCD’s core tenets of simple, digital, adaptive and global, Karmis said. “Any decisions we make regarding our technology investments are assessed against this framework,” he said. “The SAP Customer Data Cloud solution checked all four of these boxes, making it the right decision.”
BCD customers will begin to see the benefit of the new profile system in the second half of 2019.
About BCD Travel
BCD Travel helps companies make the most of what they spend on travel. For travelers, this means keeping them safe and productive, and equipping them to make good choices on the road. For travel and procurement managers, it means advising them on how to grow the value of their travel program. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with almost 13,500 creative, committed and experienced people. And it’s how we maintain the industry’s most consistent client retention rate (95% over the past 10 years), with 2017 sales of US$25.7 billion. For more information, visit www.bcdtravel.com.
About BCD Group
BCD Group is a market leader in the travel industry. The privately-owned company was founded in 1975 by John Fentener van Vlissingen and consists of BCD Travel (global corporate travel management), Travix (online travel: CheapTickets, Vliegwinkel, BudgetAir, Flugladen and Vayama), Park ‘N Fly (off-airport parking) and Airtrade (consolidation and fulfillment). BCD Group employs over 14,500 people and operates in 109 countries with total sales of US$27.9 billion, including US$10.4 billion partner sales. For more information, visit www.bcdgroup.com.